This is a Full Time/Flexible Working, Permanent vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
🌟 Join WPS as a Contract Manager – Heating & Compliance (H&C)
📍 Location: West Midlands
💼 Type: Full-Time, Permanent
💰 Salary: Competitive
Are you an experienced leader with a passion for delivering exceptional heating and compliance services? WPS is seeking a Contract Manager to oversee our Heating & Compliance (H&C) operations across the West Midlands.
🔧 What You’ll Be Doing
• Lead and motivate a high-performing team of Supervisors, Engineers, Planners and Administrators.
• Ensure safe, compliant and profitable delivery of H&C contracts while maintaining consistently high service standards.
• Oversee operational performance, resource planning, scheduling, and client satisfaction across all workstreams.
• Drive continuous improvement and operational excellence through effective reporting, risk management, and strategic planning.
• Work closely with Commercial and Business Development teams to support growth, mobilisation and retention of contracts.
• Champion SHEQ standards, fostering a culture of safety, integrity and customer focus.
📈 Key Responsibilities
• Day-to-day management of Heating & Compliance operations across your contract area.
• Financial control including operating budgets, forecasting and cost management.
• Team leadership including performance reviews, onboarding, coaching and development.
• Building strong client relationships, delivering KPIs, and resolving escalated issues.
• Producing monthly reports, analysing performance data and contributing to wider business strategy.
• Ensuring heating compliance is consistently met, including gas safety, electrical safety and associated regulations.
🎯 What We’re Looking For
• Qualifications: HNC (or equivalent) in Construction or Building Services; SMSTS/IOSH.
• Experience: Minimum 3 years’ experience managing a successful operational team within heating, compliance, building services or social housing.
• Skills: Strong leadership, financial awareness, excellent communication, and sound planning/project management.
• Knowledge:
🚀 Why Join WPS?
• Be part of a growing, forward-thinking team committed to excellence.
• Real opportunities for progression – to Operations Manager, Operations Director or Regional Director.
• The chance to shape and enhance essential compliance services impacting thousands of homes.
• A supportive, collaborative and empowering working environment where your leadership makes a difference.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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