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Customer Strategy Director

Salary {Advertised Salary}
Location Nationwide / Flexible Location
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time/Flexible Working vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

SES are currently looking for a Customer Strategy Director to join the SES Board.

 

ABOUT THE ROLE

 

Reporting to the Executive SES Managing Director, the Customer Strategy Director is responsible for leading sales efforts and developing comprehensive customer strategies that improve customer experience, drive loyalty, and increase revenue. This role requires a strong understanding of customer behaviour, market trends, and competition to deliver innovative solutions that align with the company’s strategic goals.

 

As a key member of the SES National Board, the Customer Strategy Director will collaborate closely with cross-functional teams—including marketing, product development, commercial, and operations—to ensure customer strategies are fully integrated and aligned with overall business objectives.

 

As the Customer Strategy Director, some of the key responsibilities will include:

 

  • Lead the development and implementation of customer strategies and engagement plans, supporting the company’s strategic goals across all regions.
  • Drive customer loyalty and satisfaction by executing engagement plans across external stakeholders and enhancing the overall customer journey.
  • Analyse customer data and market trends to identify opportunities for improving customer experience and retention, while collaborating with cross-functional teams to align strategies with business objectives.
  • Develop and track metrics and KPIs to measure the effectiveness of customer strategies, and lead the customer strategy team to foster collaboration, innovation, and continuous improvement.

 

We are looking for a dynamic and experienced strategic leader with strong communication and influencing skills, capable of engaging multiple stakeholders to drive business performance. The ideal candidate will have a background in customer strategy, marketing, or brand management, with a proven track record of enhancing customer engagement and satisfaction. They should have a passion for understanding customer behaviour, a creative, customer-centric mindset, and a commitment to diversity, equity, and inclusion in their strategies.

 

This person should possess strong project management skills, be comfortable working in a fast-paced environment, and demonstrate leadership capabilities, with experience in building and leading high-performing teams. Proficiency in CRM tools, data analytics, and market research is essential, along with the ability to interpret data and develop actionable strategies. A commitment to upholding company values and fostering an inclusive and engaged team environment is key, as is the flexibility to travel for customer engagements and industry events.

 

WHAT WE OFFER

 

  • Competitive salary & Profit Share
  • Car Allowance / Car Scheme
  • Flexible working
  • Travel covered to any of our sites (subject to HMRC advisory rates)
  • Extensive corporate benefits including, Private Medical, generous employers’ pension contribution, Health and Wellness programme, 26 days holidays + your Birthday off + bank holidays and much more…
  • Excellent range of learning and development activity to support your career progression.
  • Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.

 

Basic Check: 

 

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. 

 

To learn more about the checks included in this process, please click on the following link: National Security Vetting 

Working at SES

SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. 
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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Steve Joyce

Managing Director

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Steve Tovey

Business Director Midlands & Southwest

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Paul Newby

Engineering Services Director

<p>PLACEHOLDER</p>

Darren Kehoe

Commercial Director

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Nicola O Callaghan

Senior HR Business Partner

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Paul Ross

Financial Controller

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